IT SERVICES
Telephone & Remote Support

Alncom Support—Telephone & Remote gives you the following :

• Monday to Friday 9-5 coverage.
• Unlimited telephone support
• Unlimited email support
• Unlimited remote access support
• 4 hour response for servers
• 8 hours response for PC’s and other IT equipment
• The ability to log your own calls and monitor progress from your desktop
• All software issues are included and provides remote support.
• Reduced pricing on all labour costs which are over and above your contract.
• Pre sales advice and support
• Systems review and future planning guidance.

Alncom Support—Telephone & Remote gives you service and support for your network.
This service gives you a fast and reliable service to ensure your systems are cared for by the use of remote access.

Our technicians will dial into your systems and rectify issues remotely minimising your downtime.
We offer a 4 hour response for servers or 8 hour response for PC’s for issues reported to us for all your equipment that is covered.

We will endeavour for all issues to response within 1 hour and through remote access rectify the problem.